Any order placed on our website will contribute to supporting the Cathedral for its restoration and to keep it alive.

It is also possible to make donations, whether you are a French or foreign tax resident, as several options are available to meet your expectations.

If you would like to learn more and contribute, we invite you to visit our secure website.

• How to place an order ?
  
  

To place an order, it's quite simple. You just need to navigate to our homepage or directly into our categories. Select the products you're interested in by clicking on "Add to Cart." You can then proceed to process your order or continue shopping; in either case, your chosen products will be saved in your cart. 

Once you've finished your shopping, click on your cart in the upper right corner and then click on "Checkout" to finalize your order. You will need to log in if you're not already connected or create an account if you don't have one (see the section "How to create an account?"). Next, choose the most suitable delivery method for you and proceed to payment. 

For added security, your bank will be contacted, and you will receive an SMS from your bank to confirm the payment. Please make sure your mobile phone number is correctly entered in the "My Account" section and have your phone nearby when placing the order.

For all orders, you will be required to read and accept the general terms and conditions of sale (GTC). 

Your order will then be prepared by our logistics team and shipped according to your chosen delivery method. You will receive an email confirming that your order is being shipped, along with tracking numbers to help you monitor the progress of your package. Please be aware that these emails might end up in your spam folder, so be sure to allow emails from Notre-Dame de Paris in your email settings!

• I accidentally added an item to my order, what should I do?
  
  

Unfortunately, once your order has been confirmed and paid for, it is not possible to cancel it or make changes to the products or delivery address. You will need to wait to receive your order and then proceed with returning any items ordered in error. Upon receiving the returned item and after verification, we will process your refund within 14 days. Please note that we do not cover return shipping costs.

How to proceed: Please refer to the "Return Product" section for instructions.

• I accidentally placed my order twice, is it possible to cancel one of them and get a refund?

Unfortunately, once your order has been confirmed and paid for, it is not possible to cancel it or make changes to the products or delivery address. You will need to wait to receive your order and then proceed with returning any items ordered in error. Upon receiving the returned item and after verification, we will process your refund within 14 days. Please note that we do not cover return shipping costs.

How to proceed: Please refer to the "Return Product" section for instructions.

• How to create my account?
  
  

You can create your account directly from the homepage or during the checkout process.

From our homepage, click on "My Account" at the top right of the page, then enter your email address. Fill in the fields on the next page with your personal information. Click on the "Create an Account" button. You will receive a validation email confirming your registration.

• Why should I create my account?
  
  

Your account is a secure space that allows you to access all information related to you. It enables you to track your orders, receive promotional offers if you wish, modify your personal data at any time, view the history and details of your orders, and update or change your delivery addresses.

• I forgot my username or password, what should I do?
  
  

Your username is easy to retrieve; it's your email address. If you have forgotten your password, go to the login page and click on the "Forgot Password" link. You will need to enter your email address, and then go to your email inbox (sometimes check your spam folder too) and click on the link in the email you just received. You can then easily create a new password by following our instructions.

• How to leave a review for a purchased product?

To leave a review for one of your purchases, go to the "My Account" section and then click on "My Orders." Here, you will find your recent orders, and you can leave a review by clicking on the "Leave a review for this product" link located to the right of your recent purchases.

• What are the delivery times?
  
  

It depends on where you want the delivery to be made and the chosen delivery methods.

For an order placed with Colissimo in France, the delivery times are normally 2 to 4 working days with possible tracking on the La Poste website.

For international Colissimo delivery, it can take between 10 to 15 days depending on the country.

For an order placed with Mondial Relay (only available in France), you can expect delivery in 3 to 4 working days.

Please make sure to provide a mobile phone number in your delivery information in your account when placing your order on our website. This will allow the carrier to inform you about the various stages of delivery for your package.

• How can I track my order?
  
  

You can track your parcels on the carriers' websites by entering your tracking number, which you can find in the "My Account" section under "Order History" or in the order shipment confirmation email that was sent to you.

Colissimo: https://www.laposte.fr/outils/suivre-vos-envois

Mondial Relay: https://www.mondialrelay.fr/suivi-de-colis/ 

Chronopost: https://www.chronopost.fr/fr/suivi-colis 

• How are delivery charges calculated? 
  
  

In Metropolitan France: 

For orders exceeding 69€ in Metropolitan France, shipping costs are waived. 

For orders below 69€ in Metropolitan France, delivery charges are fixed: 7.90€ for Colissimo, 5.90€ for Mondial Relay.

For International and Overseas Departments and Territories (DOM TOM): 

Shipping costs are calculated based on the weight of the order and the geographical area of delivery. These costs are automatically added to your order at the end of the checkout process. Customs duties are not included and are the responsibility of the buyer if applicable. Deliveries to international destinations and DOM TOM are exclusively carried out through Colissimo International.

FOR DOM TOM, please make sure to select the destination country, and not "France," as this refers to Metropolitan France. Deliveries to DOM TOM are only made via Colissimo International.

• In which countries do you deliver?
  
  

We deliver to most countries. If your country does not appear as an option when you choose your delivery method, unfortunately, we are not yet able to deliver to that country.

For international delivery, we use Colissimo International, and the rates vary based on the weight of the item and the destination country. Below is the list of countries where we deliver.

• What should I do if I encounter a technical issue on the website?

You can go to the "Contact Us" section of our website and leave a message via the contact form, or send an email to shoponline@notredamedeparis.fr  We will do our best to respond to you as quickly as possible.

• I received a defective, broken, damaged, or incorrect item. What should I do?

We apologize that your product arrived damaged. We will arrange for the reshipment of this item as soon as possible.

You can also report your issue via email to shoponline@notredamedeparis.fr, attaching a photo and describing the problem. You will then need to return the product in its original packaging within 14 days of receiving it.

Returned products must be in their original condition and accompanied by their original packaging.

Upon receipt of the product, after verifying its condition, we will proceed with the reshipment of the product or provide a refund (excluding return shipping costs) within a period of 14 days.

• If my package arrives damaged: 

You have the option to refuse the delivery. The order will be returned to us, and we will arrange for a reshipment.

• I received a product that I do not like. What should I do?

You have 14 days to exercise your right of withdrawal. Please fill out the withdrawal form, which you can find in the General Terms and Conditions of Sale in Annex 1.

You will then need to return the product in its original condition, accompanied by its original packaging.

Upon receipt, after checking the product, we will proceed with the refund of your order (excluding return shipping costs).

• I have not received my parcel. When will my order arrive?

You can track your parcels on the carriers' websites by entering your tracking number, which you can find in the "My Account" section under "Order History" or in the order shipment confirmation email that was sent to you. 

Colissimo: https://www.laposte.fr/outils/suivre-vos-envois  

Mondial Relay: https://www.mondialrelay.fr/suivi-de-colis/  

Chronopost: https://www.chronopost.fr/fr/suivi-colis

If the delivery seems to be stuck or delayed, you can also contact us by email (shoponline@notredamedeparis.fr) and provide your order's tracking number, your name, and your order number. We will get back to you as soon as possible.

You can make all your purchases securely using either a credit card or PayPal.

We accept payments through Carte Bleue, Visa, MasterCard, American Express, and PayPal.

Please keep your mobile phone with you at the time of payment, as your bank may send you a notification or a code via SMS for additional security.

As a precaution, if there is no action on the payment page for about fifteen minutes without your validation, the page may become inactive, and the order may appear as canceled. In this case, you will not be charged, of course.

The European Directive on Payment Services (DSP2) introduces new rules to enhance the security of online payments. 

Your payment will now be secured through two-factor authentication defined by your bank. This could be a code received by SMS, a password, or a validation to be performed within your bank's application.

THE GOAL: When an online payment is initiated with your credit card, ensure that you are the originator of the purchase and, consequently, minimize the risk of fraud.

STEP-BY-STEP ON THE AUTHENTICATION PROCESS:

1.Click "Pay" to finalize your order; you will be redirected to a fully secure Monetico page.

2.After entering your credit card information and clicking to confirm, you will be redirected to your bank's authentication page to confirm the payment.

3.Click on the notification sent by your banking application (remember to enable notifications if necessary) or follow your bank's instructions. If you do not receive an automatic notification, open your bank's application to directly validate your transaction.

4.Return to the boutique.notredamedeparis.fr website to verify that the transaction has been accepted. Please note: This step is essential to finalize the payment and the validation of your order!

If you encounter difficulties with authentication, please contact your bank.

• What are cookies? How can they be deleted?
  
  

In order to improve the service we provide and to save you from having to identify yourself on our site every time you visit, we use cookies. A cookie is a computer file stored on the hard drive of your computer, allowing us to recognize you over an extended period of time. You can delete these cookies at any time by disabling their use in your browser or by using a private browsing window. More information can be found in the cookie management policy.

• Why do I need to create an account?
  
  

To process your orders, we require certain information about you, such as delivery and billing addresses, email, etc. Your account will also allow you to track the delivery of your products, receive special offers from us, and access your purchase history.

All the information in your account is used solely within the scope of your commercial relationship with the Notre Dame de Paris boutique. We will never share or sell your personal information. More information can be found in the privacy policy.

• How to modify or delete my personal information?

You can modify your personal information by accessing your "My Account" area. You can also request the deletion of all your information from our database by simply contacting us in writing. Feel free to read our privacy policy for more information.

• Is the physical Notre Dame shop open? Can products be purchased in-person? Is there a click & collect option?
  
  

Unfortunately, since the fire in 2019, the physical Notre Dame shop has been closed. It will only be accessible when the Cathedral reopens in December 2024.

In the meantime, all purchases made on the official online boutique of Notre-Dame de Paris will directly contribute to the Cathedral's reconstruction, and we thank you in advance for your support.

• I would like my product to be blessed by a priest. Is that possible?

We are sorry, but we are unable to bless the products purchased by our customers. However, we encourage you to reach out to a priest near your location who can assist you with blessing your product.

• How can I subscribe to your newsletter?

To receive exclusive updates from the Notre Dame Boutique, simply enter your email address on the homepage, in the "My Account" section.

After entering your email, you will need to confirm your subscription by clicking on a link that you will receive in your email.

• How to unsubscribe from the newsletter?

If you wish to unsubscribe from our newsletter, you can do so with just one click. Simply click on the unsubscribe link provided at the bottom of each newsletter. You can also modify your email preferences from your account under the "My Personal Information" tab. If you encounter any difficulties, please don't hesitate to contact our customer service.

• You're not receiving our newsletters?

Please check your spam or junk email folder. You may need to add Notre-Dame de Paris to your address book (Hotmail, Outlook, Microsoft) or add it as a contact (Gmail) to ensure that our newsletters are delivered to your inbox and not marked as spam. If you take these steps and still do not receive the newsletters, please contact customer service for assistance.

• Not receiving your forgotten password?

Try switching to a different browser or device before attempting to log back into your account. Click on "My Account," then select "Forgot Password," and fill in the necessary information. Check both your primary inbox and spam folder for the password reset email.

Lastly, don't forget to check your junk or spam folder, as the password reset message sometimes ends up there.